1. 14 天內未使用可全額退款

1. Full Refund Within 14 Days (Unused)

若你在訂閱扣款後 14 天內申請退款，且該計費週期內未使用本服務（即零次 AI 回覆生成，待審佇列內亦無任何核准動作），我們將全額退還該筆扣款。7 天免費試用不需付款，因此試用本身永遠不需要退款。

If you request a refund within 14 days of a subscription charge and have not used the Service during that billing period — meaning zero AI reply generations and no approvals made in the review queue — we will refund the full amount of that charge. The 7-day free trial requires no payment, so no refund is ever needed for the trial itself.

2. 已使用之比例退款

2. Pro-Rated Refund (Used)

若你在該計費週期內已使用本服務，仍可於扣款後 14 天內申請退款。退款金額依該計費週期未使用之比例計算：月費 ÷ 該週期天數 × 申請當日之後剩餘完整天數。

If you have used the Service during the billing period, you may still request a refund within 14 days of the charge. The refund is calculated pro rata by the unused portion of the billing period: the monthly fee, divided by the number of days in the period, multiplied by the number of full days remaining after the day your request is received.

扣款超過 14 天後提出之退款申請不受理；你仍可隨時取消自動續訂，並使用至該期結束為止。

Refund requests made more than 14 days after a charge are not eligible; instead, you may cancel auto-renewal at any time and keep access until the end of the period.

3. 如何申請退款

3. How to Request a Refund

請以你註冊之 email 寄信至 support@chai.tw ，主旨註明「退款申請」，並附上商家名稱與扣款日期。不需說明原因，但你的意見有助於我們改善服務。

Email support@chai.tw from your registered email address with the subject "Refund request", including your business name and the date of the charge. No reason is required, though feedback helps us improve.

4. 處理時限

4. Processing Timeline

我們將於 3 個工作日內確認資格並核准符合條件之申請。核准後退款將由我們的金流供應商 Recur（recur.tw）退至你原付款方式；實際入帳時間依銀行或發卡機構作業，一般為 5–10 個工作日。退款將以原幣別（新台幣）退回。

We confirm eligibility and approve qualifying requests within 3 business days. Approved refunds are issued by our payment provider, Recur (recur.tw), to your original payment method; funds typically appear within 5–10 business days depending on your bank or card issuer. Refunds are issued in the original charge currency (NT$).

5. 聯絡方式

5. Contact

如對本政策有任何疑問，請聯絡 support@chai.tw。本政策為補充性質，不影響你依台灣消費者保護法所享有之權利。

Questions about this policy: support@chai.tw. This policy supplements, and does not limit, any rights you have under Taiwanese consumer protection law.